Terms and Conditions - NeurogenAds

Article 1: Applicability 1.1 These general terms and conditions apply to all offers, quotes, activities, and agreements between NeurogenAds (KVK: 42058988) and the client. 1.2 Deviations from these terms and conditions are only valid if they have been explicitly agreed upon in writing.

Article 2: Quotes and Offers 2.1 All quotes and offers from NeurogenAds are non-binding, unless a deadline for acceptance is specified in the quote. 2.2 NeurogenAds cannot be held to its quotes if the client can reasonably understand that the quote contains an obvious mistake or clerical error.

Article 3: Execution of the Agreement & Cooperation 3.1 NeurogenAds will execute the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship. 3.2 The client shall ensure that all data, login credentials, and materials, which NeurogenAds indicates are necessary, are provided in a timely manner. If these are not provided in a timely manner, NeurogenAds has the right to suspend the execution of the agreement.

Article 4: Specific Services & 100% Money-Back Guarantee 4.1 Account Recovery (Facebook/Instagram): NeurogenAds offers a ‘100% Money-Back Guarantee’ on recovering disabled accounts and removing harmful accounts. This guarantee is solely valid if Meta (Facebook/Instagram) definitively refuses to recover or remove the account after the completion of our process. 4.2 The Money-Back Guarantee is immediately voided if: a) The client has provided incorrect or incomplete information regarding the cause of the restriction. b) The account is restricted again after successful recovery due to actions of the client (e.g., by violating Meta’s guidelines again). 4.3 Web Design & AI Content: Delivery times are always indicative. Revision rounds are executed as agreed upon in the quote. Additional requests outside the scope of the quote will be invoiced as additional work.

Article 5: Payment and Collection 5.1 Payment must be made within 14 days of the invoice date, unless otherwise agreed in writing. 5.2 If the client fails to make payment in a timely manner, the client is legally in default and shall owe statutory (commercial) interest. All collection costs shall be borne entirely by the client.

Article 6: Liability 6.1 NeurogenAds is solely liable for direct damage resulting from deliberate recklessness or intent on the part of NeurogenAds. 6.2 NeurogenAds is never liable for indirect damage, including consequential damage, lost profits, missed savings, and damage due to business interruption. 6.3 NeurogenAds is not liable for damage or restrictions caused by policy changes of third parties (such as Meta, Google, TikTok, or hosting providers). 6.4 The maximum liability of NeurogenAds is at all times limited to the invoice amount of the respective assignment.

Article 7: Retention of Title & Intellectual Property 7.1 All services and products delivered by NeurogenAds (such as websites, designs, AI content) remain the property of NeurogenAds until the client has fully complied with all obligations under the agreement. 7.2 The intellectual property of the created content and designs only transfers to the client after full payment.

Article 8: Applicable Law and Disputes 8.1 All legal relationships to which NeurogenAds is a party are governed exclusively by Dutch law. 8.2 Disputes will, in the first instance, be submitted exclusively to the competent court in the district where NeurogenAds is established.